FAQs

Q Do you pack the storage container for me?
A No, you pack your own Pack and Store container. We will drop the container at your location and give you enough time to pack it yourself. In the event that you cannot pack the container yourself, we would be happy to discuss options that will give you assistance in the packing process.

Q My real-estate agent has suggested I move a number of things out while she is showing my house. Can you pick up a container at my current home and deliver it to my new house?
A Yes, provided you are living in and moving to a location in the Greater Toronto Area (GTA), we will gladly service your needs. In fact, mobile storage has become a very popular service for people on the move.

Q I live in a house and want to store my patio furniture, and summer items in the winter. Is the container big enough?
A Seasonal storage is one of the most popular reasons why people are turning to mobile storage solutions. Instead of putting bikes, patio gear, even pool equipment in a garage, people enjoy the convenience of putting all seasonal non-essentials in a Pack and Store container and avoiding garage and basement clutter.

Q I don’t live in a house - I live in an apartment. Can I use your Pack and Store service?
A In most cases, the answer is yes. Our advice is to check with your building’s superintendent first. Generally speaking, we deliver the Pack and Store containers to the building’s loading area.

Q Is there a minimum rental period?
A Our billing period is done every month on your move in date. Customers can elect to use the container for shorter time periods but the minimum storage charge is for one months storage.

Q What if I need to get something from the container while it is in storage?
A Your container is stored in a secure, heated and very clean warehouse. If you need to get access simply call us at least 24 hours in advance of when you want to get access and we will arrange to have your container set out at our warehouse and available for you to access. Our warehouse hours are Monday–Saturday from 9-6. After hours and Sunday accessibility is available. Please call 1-866-330-7225 to set-up an appropriate time.

Q Where are our containers stored?
A Our current location is 45 Esandra Drive, Toronto, ON, M4G 4C5, Unit 2. It is conveniently located close to Highway 401 and Leslie, near the intersection of Laird and Eglinton. We will be adding more locations in the central and eastern GTA as required.

Q Are my contents insured?
A We provide insurance for your contents in the event of theft or fire up to a maximum declared value of $5,000. Our clients may obtain a higher insurance coverage directly through our insurance provider. For a more detailed description of our insurance, please see a copy of the storage agreement terms and conditions, or feel free to contact us directly at 1-866-330-7225.

Q What are the costs?
A The monthly storage rate is $145.00 per container. In addition to the monthly storage rate, we charge $107.62 for the initial transportation which gets the empty container(s) (up to 5) to your residence and then picked up and delivered to our warehouse. When you want the container(s) re-delivered to your residence, we charge $100 for the transportation to drop off the full container(s) and then return to pick up the empties.